Products that are restricted or prohibited by each region cannot be purchased, so only a list of products that can be purchased is shown when selecting a shipping location. 

• ​A total of 50 products will be exhibited as 24 dry food products, 20 cosmetic products, and 6 other products, but may differ depending on the shipping location. In addition, products released by the relevant corporation cannot be purchased. 
• And items that can be purchased at At.G Mall will be added continuously. 

Sorry, but exchanges/returns using At.G Mall are not possible.

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​ 

Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.

1. Please submit within 7 days of delivery completion.

2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.

3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product

(2) Barcode and number at the bottom of the product

• 1. User's own mistake (incorrect address, information) _ Non-compensatory user responsibility​
• 2. Damage or loss during delivery _ If proof is possible, the logistics company will process insurance.  

The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.​

Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

However, once export declaration has started, cancellation is not possible.

It is not possible to specify the sales date at At.G Mall. 

The purchase date is designated as the sales date and cannot be changed by the manual or by the manager.

• Shipping cost is automatically calculated and displayed based on product weight and regional unit price.
• Atomy Korea pays separately for agency fees, international airline fuel surcharges, and export customs fees incurred at At.G Mall.
• However, it can generate additional import clearance costs for shipping purposes arrival area must be paid by the goods recipient. 

Currently, there are a total of 15 countries in the first service opened, and the regions are exposed when you log in to the site.

(As of June 23, 2021 service opening date)​

☞Asia (6) Hong Kong, Japan, Malaysia, Mongolia, Singapore, Taiwan

☞America (2) USA, Canada 

☞Europe (5) Germany, Switzerland, UK, Italy, France 

☞Oceania (2) Australia, New Zealand 

Currently, you can purchase after logging in for Atomy global Atomy members, excluding those in Korea, China and India.

Integrated global members can also log in and purchase. ​ 

Japan - https://www.customs.go.jp/

Taiwan -  https://web.customs.gov.tw/

Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers

Malaysia - http://www.customs.gov.my/

Hong Kong - http://www.customs.gov.hk/en/cargo_clearance/index.html

Mongolia -  https://customs.gov.mn/

USA - http://www.cbp.gov/trade/basic-import-export

         http://www.cbp.gov/xp/cgov/toolbox/forms

Canada -  www.cbsa-asfc.gc.ca

UK - https://www.gov.uk/government/organisations/hm-revenue-customs

Germany -  www.zoll.de

France - https://www.douane.gouv.fr/

Italy -  https://www.adm.gov.it/portale/

Switzerland - https://www.ezv.admin.ch/ezv/en/home.html

Australia -  https://www.abf.gov.au/

New Zealand - https://www.customs.govt.nz/​ 

We are sorry, but exchange/refund due to simple change of mind is not possible at At.G Mall. 

At.G Mall, only credit cards issued overseas - VISA/MASTER/JCB/UNIONPAY payment are accepted.

*Credit cards issued in Korea are not accepted​  

In case of payment error, please check the action method through the link below.

[English]

https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_EN.html

[Japanese] 

https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_JP.html 

And for other errors, please contact 1:1 QnA board.

If you take a screenshot and upload it along with the name of the browser you are using at the time of payment, you can check it more quickly.​