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Privacy Policy

E-Commerce Terms and Conditions


The Atomy Global Mall's version(in English) of the Terms and Conditions of Use are provided to aid customers' understanding.

When there are differences in legal interpretation, the Korean version takes precedence over the global version and only the Korean version is legally binding.

For members of Atomy overseas corporations, follow the privacy policy of the affiliated corporation. Please check the details of the privacy policy of each Atomy overseas corporations’ webpages.

Article 1. (Purpose)

The purpose of these Terms and Conditions is to establish guidelines on the rights, duties and responsibilities of cybermall users utilizing the internet-related services (hereinafter referred to as the “Services”) provided by Atomy cybermall (hereinafter referred to as the “Mall”) operated by Atomy Co., Ltd (an e-commerce company).

Unless transactions contradict its nature, the following terms apply to e-commerce transactions utilizing PC communication, wireless communication, or others.

Article 2. (Definition)

  1. 1. “Mall” means a virtual business site established by Atomy Co., Ltd to trade goods or services (hereinafter referred to as “Goods and Services”) using computers and information communication facilities to provide Goods and Services to Users. The term can be also used to refer to the company operating the cybermall.
  2. 2.“User” means a Member or a Non-Member who accesses the “Mall” to use the services provided by the “Mall” in accordance with these Terms and Conditions.
  3. 3.“Member” refers to a User who uses the services provided by the “Mall” by registering as a member. A Member receives information from the “Mall” and may use the services provided by the “Mall” on a continuous basis.
  4. 4.“Non-Member” refers to a User who uses the services provided by the “Mall” without registration.

Article 3. (Display, Explanation and Revision of Terms and Conditions of Use)

  1. 1.The “Mall” should, for easy recognition by Users, display the contents of these Terms and Conditions, the name of the company and its representative, the address of the place of business (including the address of the site handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of the personal information manager on the main page of the Atomy cybermall website. However, the content of these Terms and Conditions may be displayed through a linked page.
  2. 2.Prior to the User’s final agreement to these Terms and Conditions, the “Mall” should provide a separate link or a pop-up screen to obtain the User’s confirmation on the terms of cancellation rights, delivery responsibilities, refund terms and other important details so that the User can understand the content.
  3. 3.The “Mall” may make amendments to the extent that it does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, Etc., the Act on Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., the Act on Door-to-Door Sales, Etc., and the Consumer Protection Act.
  4. 4.In case of revising these Terms and Conditions, the “Mall” should specify the effective date and the reasons for the revision and post them on the main page of the “Mall” seven days prior to the effective date until the day before the effective date. However, in case of a revision that will disadvantage the User, it should issue a notification at least 30 days prior to the revision. In such cases, the “Mall” should provide a clear comparison of the old terms and the revised terms in such a way that the User can easily understand them.
  5. 5.If these Terms and Conditions are revised, the revised Terms and Conditions apply only to contracts concluded after the effective date, whereas any and all contracts concluded before the effective date are governed by the provisions of the old Terms and Conditions. However, in cases where the User who has already signed the contract wishes to have the revised provisions applied to him or her, the User may notify his or her intent to the “Mall” and obtain consent from the “Mall” within the notice period of the revised Terms and Conditions under Paragraph 3, in which case the revised Terms and Conditions apply.

Article 4. (Provision & Replacement of Service)

  1. 1.The “Mall” should perform the following duties:
    1. Provide information regarding the Goods and Services and conclude purchasing contracts;
    2. Deliver the Goods and Services for which a purchase contract has been concluded; and,
    3. Other duties specified by the “Mall.”
  2. 2.In cases where the Goods and Services are sold out or technical specifications are revised, the “Mall” may change the Goods and Services to be provided under future contracts. In such cases, the “Mall” should immediately announce the changes to the Goods and Services and the date of application on the page where the present Goods and Services are displayed.
  3. 3.In cases where the Goods and Services are changed because of a change to technical specifications or the Goods and Services are sold out, the “Mall” should immediately report the cause of the change to the available address of the User.
    In cases covered by the previous paragraph, the “Mall” should compensate for all damages inflicted on the User. However, this does not apply if the “Mall” proves that such event is not caused by its willful act or negligence.

Article 5. (Suspension of Service)

  1. 1.The “Mall” may temporarily suspend its services in case of maintenance of computers and telecommunications equipment, replacement or damage repairs, or interruption of communication.
  2. 2.The “Mall” should compensate the User or any third party for damages caused by the temporary suspension of services for a reason stated in Paragraph 3. However, this does not apply if the “Mall” proves that such event is not caused by its willful act or negligence.
  3. 3.In case of a change of business type, abandonment of business, merging between businesses, and for other various reasons, the “Mall” should notify the consumer as specified in Article 8 and compensate the consumer in accordance with the original conditions offered by the “Mall.” However, if the “Mall” did not state the terms of compensation, the “Mall” should pay the User his or her loyalty points in kind or in cash equal to the value of the currency used at the “Mall.”

Article 6. (Membership)

  1. 1.The User should apply for membership by expressing his or her intent to consent to these Terms and Conditions after filling out the form designated by the “Mall” with the member’s personal information.
  2. 2.The “Mall” should register all Users who apply for membership in the manner stipulated in Paragraph 1 unless the User does not fall under any of the following sub-paragraphs.
    1. The applicant has lost his or her membership for reasons indicated in Article 7, Paragraph 3. However, the applicant may acquire approval from the “Mall” to re-subscribe for membership three years after the loss of membership;
    2. The applicant entered false information, omitted required information, or made errors in the registration form; or.
    3. It is deemed that registering the User would present significant technical difficulties for the “Mall.”
  3. 3.Membership becomes effective when the Member receives membership approval from the “Mall.”
  4. 4.The member should immediately notify the “Mall” of any changes to his or her account information by email or other means.

Article 7. (Withdrawal from Membership & Loss of Eligibility)

  1. 1.The member may request, at any time, to withdraw from membership and the “Mall” should immediately process the request.
  2. 2.The “Mall” may limit or suspend membership for the following reasons:
    1. The member entered false information in the registration form;
    2. The purchase price for the goods or other obligations owed by the member regarding his or her usage of the “Mall” are not paid for by the due date;
    3. The member interferes with others’ use of the "Mall,” or uses others’ information without permission, or threatens the order of e-commerce in any other way; or,
    4. The member uses the “Mall” to act in violation of public order and morals, or to commit acts prohibited by law or by these Terms and Conditions.
  3. 3.The “Mall” may cancel the membership of a Member whose membership has been suspended or limited, if the same act is repeated twice or more, or if the cause is not corrected within 30 days.
  4. 4.In cases where the “Mall” cancels membership, the Member’s registration will be terminated. Prior to termination, the “Mall” should notify the Member and grant a period of at least 30 days or more to provide an explanation.

Article 8. (Notification to Members)

Any notifications from the “Mall” will be sent to the email address designated in advance by the Member during registration.
In cases of notifying unspecified Members, individual notices may be replaced by a display of the notification on the notice board on the website for 1 week or more. However, the “Mall” should send individual notices to Members with regards to matters that may have a significant impact on their transactions.

Article 9. (Application for Purchase)

The User should request purchases in the following manner or in a similar manner, and the “Mall” should provide the User with the following information in an easy-to-understand manner to aid in his or her purchase request. However, if the User is a Member, the “Mall” may choose not to apply Sub-paragraphs ② to ④:

  1. Search and select Goods and Services;
  2. Enter name of recipient, address, phone number, email address (or cell phone number);
  3. Confirm matter(s) with respect to the contents of these Terms and Conditions, limited cancellation policies, delivery fees, installation fees, and others;
  4. Express consent to these Terms and Conditions and confirm or refuse the above Subparagraph 3 (e.g., mouse click);
  5. Request and confirm purchase of goods; consent to allow confirmation of application from the "Mall”; and,
  6. Select payment method.

Article 10. (Conclusion of Contract)

  1. 1.The “Mall” may opt not to accept requests for purchase as shown in Article 9 falling under any of the following sub-paragraphs. In cases where a contract is concluded with a minor, the “Mall” should issue a notification that failure to obtain consent from a legal representative may result in the cancellation of the contract by the minor, or by his or her legal representative:
    1. If the minor entered false information, omitted required information, or made errors in the registration form;
    2. In case of purchase of cigarettes and liquor and other Goods and Services prohibited by the Youth Protection Act; or
    3. If it is deemed that accepting the application for purchase may cause technical problems for the “Mall.”
  2. 2.The contract is deemed to be concluded when the acceptance of the “Mall” is delivered to the User in the form stipulated in Article 12, Paragraph 1.
  3. 3.The acceptance of the “Mall” should include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.

Article 11. (Payment Method)

The method of payment for the Goods and Services purchased through the “Mall” may be selected from the following sub-paragraphs. The “Mall” may not collect any additional fees regarding payment for Goods and Services.

  1. 1.Account transfer through phone banking, internet banking, mail banking and others;
  2. 2.Card payment through a prepaid card, debit card, credit card, or other;
  3. 3.Online bank transfer;
  4. 4.Electronic money;
  5. 5.Payment upon receipt;
  6. 6.Loyalty points or other points offered by the “Mall”;
  7. 7.Gift voucher contracted or recognized by the “Mall”; or
  8. 8.Other means of electronic payment

Article 12. (Notice of Receipt, Change, and Cancellation of Application for Purchase)

  1. 1.The “Mall” should send a notice of receipt to the User after receiving the User’s application for purchase.
  2. 2.In the case of a discrepancy between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. In cases where the request for change or cancellation is made prior to delivery, the “Mall” should process the request accordingly without any delay. In the event that payment has already been made, the User should follow the guidelines detailed in Article 15’s Cancellation of Purchase.

Article 13. (Provision of Goods and Services)

  1. 1.Unless specified otherwise, the “Mall” should take necessary measures such as customizing production and packaging and deliver the Goods and Services within seven days from the date of purchase. However, in cases where the “Mall” has already received payment in whole or in part, delivery should be processed within three business days from the date of receipt. In such cases, the “Mall” should take the necessary measures to inform the User on the procedures of provision and the delivery status of the Goods and Services.
  2. 2.The “Mall” should specify the delivery method, payer, and the delivery time for each delivery method for the Goods and Services purchased by the User. In cases where the “Mall” fails to deliver by the end of the designated period of delivery, it should compensate the User for damages. However, this does not apply to cases where the “Mall” proves that such event is not caused by its willful act or negligence.

Article 14. (Refund)

In cases where the Goods and Services are sold out or unavailable and cannot be provided or delivered to the User who requested the purchase, the “Mall” should notify the User without delay, and if payment for the Goods and Services has already been made in advance, the “Mall” should take the necessary measures or refund the payment within three business days from the date of receipt.

Article 15. (Cancellation of Purchase, etc.)

  1. 1.The User who purchased Goods and Services by concluding a contract with the “Mall” may cancel the purchase within seven days from the date on which the User received a written contract.
  2. 2.In cases falling under any of the following sub-paragraphs, the User may not return or exchange the Goods and Services.
    1. If the Goods and Services are lost or damaged due to the fault of the User (however, cancellation of purchase may be acceptable if the packaging was damaged in the process of checking the content);
    2. If the value of the Goods and Services significantly decreased on account of partial use or consumption by the User;
    3. If the Goods and Services are not available for resale due to a significant decrease in the value of the Goods and Services due to time passing; or
    4. If the Goods can be replaced by other Goods with the same performance, but the packaging of the original is damaged.
  3. 3.In the case of Article 2, Paragraph 2, Sub-paragraphs ② to ④, the cancellation of a purchase by the User is not limited if the “Mall” fails to clearly specify the fact that cancellation of purchases is limited or that it would take the necessary measures to provide the Goods.
  4. 4.Despite Paragraphs 1 and 2, the User may cancel his/her purchase of goods within three months from the date of receipt of the goods or within 30 days from the date on which he/she recognized or could have recognized that the Goods and Services differ from the advertisement or the provision of contract.

Article 16. (Effect of Cancellation of Purchase)

  1. 1.In the event of the return of Goods from the User, the “Mall” should refund payment of the Goods within three business days. In the event of a refund delay, the “Mall” should pay the User with the interest calculated based on the number of days delayed at the overdue interest rate specified and notified by the Korea Fair Trade Commission.
  2. 2.In case of a refund, if the User paid for the Goods with a credit card or electronic money, the “Mall” should immediately request the business that provided the payment method to suspend or cancel the payment.
  3. 3.In case of any cancellation of a purchase, the User should bear the costs arising from returning the Goods. The “Mall” may not claim cancellation fees or compensation damages due to the User’s cancellation of a purchase. However, in case of the cancellation of a purchase caused by a discrepancy in the contents of the Goods and the advertisement or the provision of contract, the “Mall” should bear the costs of returning the Goods and Services.
  4. 4.If the User bore the delivery fees when he/she received the Goods and Services, the “Mall” should specify and clearly indicate who would bear the delivery fees upon cancellation of the purchase.

Article 17. (Protection of Personal Information)

  1. 1.The “Mall” collects the minimum amount of information necessary to provide the services. The required information is as follows, and other information is optional:
    Classification Personal information to be collected Purpose of use Basis
    PC web/
    mobile app
    Member registration Required Name, date of birth, password, guest password, cell phone number, address, and email address; Personal identification and customer identification Information subject’s consent
    Optional Bank account information and phone number
    Benefit payment and tax report/payment Required Resident registration number (foreigner registration number), bank account information, and business registration number Income tax, resident tax, and other tax report/payment, benefit payment, cash receipt, and tax invoice issuance Article 68 of the Enforcement Decree of the Framework Act on National Taxes; Article 145 of the Income Tax Act; and Article 16 of the Value-Added Tax Act
    Optional None
    Product
    purchase
    Shipping
    information
    Member order Required Customer information (name, cell phone number, address, email, and sender’s name)
    Shipping information (name, cell phone number, and address)
    Goods shipping Information subject’s consent
    Optional Phone number and shipping message
    Payment
    information
    Virtual account Required Cell phone number Payment Information subject’s consent
    Virtual account Optional Cash receipt information: Cell phone number, cash receipt issuance number, and credit card number
    Credit card
    (ARS/ Paynow Biz/terminal)
    Required Credit card number
    Virtual account + credit card Required Cell phone number and credit card number
    Optional Cash receipt information: Cell phone number, cash receipt issuance number, and credit card number
    Personal identification Required Name, date of birth, cell phone number, sex, mobile carrier, and personal identification number Customer identification, adult authentication, and prevention of fraudulent use Information subject’s consent
    Information modification Optional Password, bank account information, affiliated center, guest password, phone number, cell phone number, address, and email address Personal identification and customer identification Information subject’s consent
    General Marketing participation Event application and survey
    response
    Optional Name, member number, phone number, and email address
    • Collected items vary depending on the marketing type.
    Shipping information (name; cell phone number, and address)
    Event result notification, prize shipping, and survey Information subject’s consent

    * Personal identification
    (CI: Connecting Information ー personal identification information provided by an identification service agency)
    (DI: Duplication Information ー personal identification information developed to prevent duplicate registration)
  2. 2.In cases of collecting personal information that can be used to identify the User, the “Mall” should obtain the User’s consent.
  3. 3.The “Mall” may not use the personal information outside the specified purposes or disclose it to a third party without the User’s consent. The “Mall” is liable for any violation of the above. However, this does not apply to the following cases.
    1. The “Mall” discloses the minimum information of the User required (name, address, and phone number) to a shipping company for shipping purposes;
    2. The “Mall” provides the information for statistics, academic, or market study purposes in a format whereby specific individuals cannot be identified;
    3. The information is necessary for the payment of costs required for the Goods and Services transaction;
    4. The information is required for personal identification to prevent illegal use;
    5. The information is required by law or for an unavoidable reason under the law.
  4. 4.In cases where the “Mall” is required to obtain the approval of the User under Paragraphs 2 and 3, the “Mall” should specify its personal information manager (affiliation, name, phone number, other contact information), the purpose of collection and use of information, information about any third party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. The User may cancel his or her approval at any time.
  5. 5.The User may, at any time, request confirmation and correction of any errors in their personal information held by the “Mall,” and the “Mall” should be responsible for taking any necessary measures without delay. In cases where the User requests the correction of an error, the “Mall” should not use the applicable personal information until the error has been corrected.
  6. 6.For the protection of personal information, the “Mall” should limit the number of persons handling personal information to a minimum, and should be responsible for any damages caused by loss, theft, leakage, falsification, and disclosure of personal information, including credit card and bank account information, to third parties without the consent of the User.
  7. 7.The “Mall” or any third parties who received personal information from the “Mall” should destroy all personal information without delay once the purpose of its collection has been achieved.

Article 18. (Obligations of the “Mall”)

  1. 1.The “Mall” should not take any actions against public policy or actions restricted by the law and these Terms and Conditions. The “Mall” should put its best efforts into providing Goods and Services on a stable basis in accordance with the provisions in these Terms and Conditions.
  2. 2.The “Mall” should be equipped with a security system to protect the personal information of Users (including credit information) and provide a safe environment for Users to use the online services.
  3. 3.In accordance with Article 3 of the Act on Fair Labeling and Advertising, the “Mall” should be responsible for compensating the User for any damages caused by displaying an unjust advertisement for certain Goods and Services.
  4. 4.The “Mall” should not send any profit-making emails that are not wanted by the User.

Article 19. (Obligations Regarding ID & Password of Member)

  1. 1.The Member should be responsible for the management of his or her ID and password, except for the cases falling under Article 17.
  2. 2.The Member should not allow any third party to use his/her ID and password.
  3. 3.When the Member recognizes that his or her ID and/or password has been stolen or is being used by a third party, the Member should immediately notify the “Mall,” and follow the instructions of the “Mall.”

Article 20. (Obligations of User) The User should not commit the following acts.

  1. 1.Register false information at the time of application or the revision of information
  2. 2.Use others’ personal information
  3. 3.Change information displayed on the “Mall”
  4. 4.Transmit or display information (computer program and others) other than the information indicated by the “Mall”
  5. 5.Infringe on the copyright or intellectual property rights of the “Mall” or a third party
  6. 6.Take any action that harms the reputation and interrupts the operation of the “Mall” or a third party, or
  7. 7.Disclose or display any information containing indecent or violent messages, videos, audios, and other information going against good public order and morals.

Article 21. (Relationship between Linking “Mall” & Linked “Mall”)

  1. 1.In the event that the main “Mall” and the sub-“Mall” are linked with a hyperlink (e.g. the contents of the hyperlink include text, image and video), the former is called the Linking “Mall” (Website) and the latter is called the Linked “Mall” (Website).
  2. 2.If the Linking “Mall” specifies and issues a notification that it is not responsible for any transaction with the User for any Goods and Services independently provided by the Linked “Mall” on the initial page of the website of the Linking Mall or a pop-up window, then the Linking Mall is not responsible for such a transaction.

Article 22. (Copyright & Limitation of Use)

  1. 1.The copyright and other intellectual property rights for the works produced by the “Mall” should belong to the “Mall.”
  2. 2.The User may not use or cause any third party to use information with intellectual property rights belonging to the “Mall” for reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without the prior consent of the “Mall.”
  3. 3.The “Mall” should notify the User when using the copyright belonging to the applicable User in accordance with the mutual Terms and Conditions.

Article 23. (Resolution of Dispute)

  1. 1.The “Mall” should accommodate the opinion or complaint made by the User, and implement and operate a process for the compensation of the consumers’ damages.
  2. 2.The “Mall” should give priority to any opinion or complaint made by the User. However, in cases where it is unable to promptly deal with the matter, the “Mall” should notify the User of the cause and the final settlement schedule.
  3. 3.When the User files for a remedy regarding a dispute between the “Mall” and the User, the matter may be referred to arbitration by the Fair Trade Commission or a Dispute Mediation Agency requested by a city/provincial Mayor/Governor.

Article 24. (Jurisdiction and Governing Law)

  1. 1.All e-commerce-related lawsuits between the “Mall” and the User should be conducted in accordance with the address of the User at the time of indictment. In cases where there is no address, the lawsuit should fall under the exclusive jurisdiction of the district court in the vicinity of the User’s place of residence. In cases where the address or residence of the User is not clear at the time of indictment or the User is a foreign resident, the lawsuit should be filed with the competent court under the Civil Procedure Act.
  2. 2.Any and all e-commerce-related lawsuits between the “Mall” and the User are governed by the law of the Republic of Korea.
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